Zero Tolerance: Harassment, Scams & Hate
Some behaviours result in immediate, permanent account termination with no warning and no appeal. There are no second chances for these violations.
Harassment & Threatening Behaviour
Any behaviour intended to intimidate, distress, or harm another user — including repeated unwanted contact, threats of violence, stalking behaviour, or coordinated harassment campaigns.
Scams & Financial Deception
Soliciting money, gifts, or financial information from users under false pretences, running romance scams, impersonating HiLink support to extract payments, or any form of financial fraud.
Hate Speech & Discrimination
Content or speech that promotes hatred, violence, or discrimination based on race, religion, caste, gender, sexual orientation, disability, nationality, or any other protected characteristic.
Explicit or Sexual Content
Sharing, soliciting, or distributing sexually explicit content, nudity, or adult services of any kind through HiLink's platform.
Content Moderation
HiLink's content moderation system operates 24/7 and combines automated technology with human expertise.
Automated Detection
AI systems monitor behavioural signals in real time — detecting unusual patterns, repeat violations, and suspicious activity before a human even needs to review.
Human Review Team
Trained moderation specialists review reported content and ambiguous cases — every user report is seen by a real person.
User-Powered Reports
Every user can report a profile or conversation with a single tap. Frequent reports on the same account trigger priority review.
Continuous Improvement
Moderation decisions feed back into our AI models — the system gets smarter with every reviewed case.
Consequences — What Happens When Rules Are Broken
HiLink's enforcement follows a progressive model, escalating based on violation severity, history, and impact on other users.
Warning Notice
Minor first-time violations
You receive an in-app notification explaining which guideline was breached and what behaviour must change. A warning is recorded on your account.
Account Flagged
Repeated minor violations
Your account is flagged for enhanced monitoring. Flagged accounts appear less frequently in discovery, limiting your visibility while under review.
Temporary Feature Block
Moderate violations
Specific features (messaging, calling, or gifting) are suspended for 24–72 hours. You can still log in and view the app but cannot interact until the block expires.
Permanent Ban
Serious or zero-tolerance violations
Your account is permanently terminated. Device-level fingerprinting prevents re-registration. In severe cases (threats, fraud, CSAM), reports are filed with relevant law enforcement authorities.
How to Report Suspicious Behaviour
Reporting is the fastest way to protect yourself and others. All reports are confidential — the person you report will never know you submitted a report.
How to Report In-App (Takes Under 30 Seconds)
Open the user's profile or the conversation/call screen.
Tap the three-dot menu (⋮) in the top-right corner.
Select "Report" and choose the most relevant category.
Optionally add a description and submit. Our team reviews it within 24 hours.
Urgent or Serious Reports
For threats of violence, blackmail, or CSAM, please also email info@hi-app.in directly with "URGENT" in the subject line. Our safety team monitors this inbox around the clock.
Report Categories You Can Choose From
A Note on False and Malicious Reports
Submitting false reports to harass or harm another user is itself a violation of community guidelines. Malicious reporting results in the reporter's account being penalised. Our team reviews context on both sides before taking action.