Terms of Use

Introduction

Welcome to HI and HiLink ("HI," "HiLink," "we," "our," or "us"). These Terms of Use and Privacy Policy (collectively, the "Agreement") govern your access to and use of the HI / HiLink mobile application, website, and related services ("Platform").

By creating an account, accessing, or using HI, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement. If you do not agree, you must stop using HI immediately.

1. Eligibility

You must be at least 18 years old to use HI. By using the Platform, you represent and warrant that:

• You are legally capable of entering into a binding contract.
• All information submitted is accurate and truthful.
• You are not prohibited from using online dating or social interaction services under any applicable laws.

2. Account Creation & User Obligations

You must create an account using a mobile number. Additional details such as gender, date of birth, photographs, and a verification selfie may be required.

You agree NOT to:

• Impersonate another person or misrepresent any information.
• Create multiple or fraudulent accounts.
• Share login credentials.
• Use the account of another user.

You are responsible for all actions taken under your account.

3. Community Guidelines

To maintain a safe and respectful environment, the following behaviors are strictly prohibited:

• Harassment, hate speech, bullying, intimidation, or abusive behavior.
• Coercion, blackmail, threats, or emotional manipulation.
• Sharing or requesting sexual or explicit content.
• Stalking, doxxing, or sharing personal information of others.
• Fraud, scamming, catfishing, or financial exploitation.
• Uploading offensive, violent, or disturbing media.
• Using the Platform for commercial, promotional, or illegal activities.

4. Communication Features (Chat, Audio, Video, Live)

HI provides various interactive features including messaging, audio calls, video calls, and live sessions.

You agree NOT to engage in:

• Nudity, sexual acts, or sexually suggestive gestures.
• Displaying drugs, weapons, hate symbols, or illegal activities.
• Sharing personal contact details (phone numbers, social accounts, addresses).
• Recording or distributing another user's content without permission.

Interactions must remain respectful and consensual at all times.

5. Coins, Payments & Virtual Gifts

HI allows users to purchase virtual coins, gifts, and premium features.

• All purchases are final and non-refundable unless required by law.
• Coins have no monetary value outside the Platform.
• Attempting to cheat payment systems, conduct chargebacks, or exploit benefits may result in account termination.
• HI may modify or discontinue virtual items at any time.

6. User Content & License

You retain ownership of all content you upload to the Platform. However, by posting content, you grant HI a worldwide, royalty-free, transferable license to:

• Store, display, reproduce, and moderate your content.
• Use your content to maintain Platform functionality and safety.

You are responsible for ensuring your content does not infringe upon intellectual property or rights of others.

7. Reporting, Safety & Moderation

Users can report inappropriate behavior, scams, harassment, or suspicious activity. HI may take one or more of the following actions:

• Remove content.
• Restrict messaging or calling features.
• Temporarily suspend or permanently ban accounts.
• Block device identifiers.
• Notify law enforcement where legally required.

HI is committed to maintaining a safe community but cannot guarantee all harmful behavior will be detected.

8. Offline Safety & Meetings

If you choose to meet someone offline:

• Always meet in a public place.
• Inform a friend or family member.
• Avoid sharing private details too early.
• Trust your instincts and leave if uncomfortable.

9. Account Termination

You may delete your account at any time through the Platform's settings.

HI reserves the right to:

• Suspend or terminate accounts violating the Agreement.
• Deny reinstatement after serious violations.
• Retain necessary information for safety, fraud prevention, or legal reasons.

Termination does not entitle users to refunds for any purchases.

10. Disclaimers

HI provides the Platform on an "as-is" basis and makes no warranties regarding:

• Success in finding matches.
• Accuracy of user information.
• Uninterrupted service or error-free functionality.
• Security of data transmissions.

Use HI at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, HI is not liable for:

• User behavior or misconduct.
• Losses arising from hacking, unauthorized access, or data breaches.
• Offline events or interactions.
• Loss of virtual goods or account data.

Your sole remedy for dissatisfaction is discontinuing use of the Platform.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts in India, at a location determined solely at the discretion of HI. By using the Platform, you consent to submit to the jurisdiction of such courts and waive any objection to the location or venue of such proceedings.

13. Contact Information

For questions regarding Terms of Use:

14. Refund Policy

At HiLink, we strive to provide the best experience. Please read our refund policy carefully before making any purchases on the platform.

14.1 Coin Purchases

All coin purchases on HiLink are final and non-refundable once the coins have been credited to your account and used in calls or interactions. Coins are a virtual currency redeemable only within the HiLink platform.

• Coins cannot be exchanged for real money or transferred to another account.
• Purchased coins that remain unused at the time of account closure are non-refundable.
• Coins obtained through promotional offers or bonuses are non-refundable.

14.2 Eligible Refund Scenarios

Refunds may be considered only in the following limited circumstances:

• Duplicate transactions: If you were charged more than once for the same purchase due to a technical error, we will refund the duplicate charge.
• Payment processed but coins not credited: If your payment was deducted but the coins were not added to your account within 24 hours, you are eligible for a refund or credit.
• Unauthorised transactions: If a transaction was made without your knowledge or consent and you report it within 7 days of the transaction date.

14.3 Call Session Interruptions

HiLink does not guarantee uninterrupted call sessions. In cases where a call is disconnected due to a verified technical failure on our end:

• We may, at our sole discretion, credit coins equivalent to the unused portion of the call.
• Interruptions caused by the user's internet connection or device are not eligible for refunds or credits.
• Interruptions caused by the host's connection or device will be investigated and may result in coin credit to the affected user.

14.4 Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Dissatisfaction with a host's personality, advice, or communication style.
• Voluntary early termination of a call session by the user.
• Account suspension or termination due to violations of our Terms of Use or Community Guidelines.
• Refund requests raised more than 7 days after the date of the transaction.
• Coins that have already been consumed in call sessions.

14.5 How to Request a Refund

To request a refund, please contact our support team within 7 days of the transaction:

Approved refunds will be processed to the original payment method within 7–10 business days, subject to the payment gateway's timelines.

14.6 Chargebacks

Initiating a chargeback without first contacting HiLink support will be treated as a violation of these Terms. HiLink reserves the right to suspend or permanently ban accounts associated with fraudulent chargeback claims. We work with payment processors to contest unauthorized chargebacks.