Safety Center

Your safety and well-being are at the heart of everything we do. Learn how we protect you and create a trusted community.

Our Promise

Our Commitment to Your Safety

At HiLink, we understand that seeking a Mentor or Counsiler requires trust. We're committed to providing a safe, secure, and supportive environment where you can grow without worry.

Our comprehensive safety measures include verified mentors, encrypted communications, strict community guidelines, and 24/7 support to ensure your experience is both enriching and secure.

Verified Mentors
24/7 Support
Encrypted Chats
Safety commitment
Safety Features

How We Keep You Safe

Multiple layers of protection for your peace of mind

Every call has a fingerprint.

Screenshot-blocked. Camera-photographed? Still traceable.

Verified Mentors

All mentors undergo rigorous background checks, credential verification, and continuous quality monitoring before going live.

End-to-End Encryption

Your conversations are protected with military-grade encryption. Only you and your mentor can access them.

Privacy Controls

You control what information you share. Your profile visibility and session history are completely private.

Report & Block

Instantly report inappropriate behavior or block users. Our safety team reviews all reports within 24 hours.

24/7 Support

Our dedicated safety team is available around the clock to address concerns and provide assistance.

Community Guidelines

Clear rules that everyone must follow. Violations result in warnings, suspensions, or permanent bans.

One-Tap Block

Block any user instantly with a single tap — no delays, no confirmation screens. They are immediately removed from your experience, permanently.

Every Call Has a Traceable Identity

A unique security code is displayed on every live call screen. Even if someone photographs your screen with another device, the code reveals who was on the call — our team can act immediately.

Community Community Community Community
Guidelines

Community Guidelines

1

Be Respectful

Treat all members with kindness. No harassment or bullying.

2

Maintain Professionalism

Mentors must maintain professional boundaries at all times.

3

Protect Privacy

Never share personal information outside the platform.

4

Report Concerns

If you see something wrong, report it immediately.

Safety Tips for Users

Follow these tips to ensure a safe experience

1

Choose a Verified Mentor

Always connect with mentors who have completed our ID verification. Check their ratings and session history before starting a session.

2

Stay on Platform

Keep all communications within HiLink for your protection.

3

Set Clear Session Goals

Have a topic or question ready before your mentorship call. Clear goals help you get more value from each session and keep conversations focused.

4

Use In-App Payments Only

All payments are processed securely through the app. Never pay a mentor directly outside the platform — this protects both you and the mentor.

5

Protect Your Privacy

Never share your home address, workplace, financial details, or personal ID documents during sessions — no legitimate mentor will ask for these.

6

Report Issues

If a mentor behaves inappropriately or violates guidelines, report them immediately using the in-app button. Our team reviews all reports within 24 hours.

Report Issues

How to Report an Issue

1

In-App Reporting

Click the "Report" button on any profile, message, or during a call. This is the fastest way to reach our safety team.

2

Email Our Safety Team

Send detailed information to support@hi-app.in. Include screenshots if possible.

3

Emergency Situations

If you're in immediate danger, contact local emergency services first, then report to us.

Your privacy is protected: Reports are confidential. The person you're reporting won't know who reported them.

Additional Resources

Privacy Policy

Learn how we protect and handle your data

Read Policy →

Terms of Use

Understand the rules and agreements

Read Terms →

Help Center

Get answers to common questions

Visit Help Center →
Safety FAQ

Common Safety Questions

Everything you need to know about how hi-app keeps you safe.

Are calls monitored?
hi-app does not actively listen to or record private calls. All calls are end-to-end encrypted, meaning only the participants can access the conversation. However, if a call is flagged and reported by a user, our moderation team may review relevant metadata (such as report details and timestamps) to take appropriate action. We use automated systems to detect patterns of abuse without accessing the content of encrypted calls.

Is nudity banned?
Yes, absolutely. Nudity, sexual acts, and sexually suggestive content are strictly prohibited on hi-app — in both voice and video calls. This is a zero-tolerance policy. Any user found sharing or requesting explicit content is immediately and permanently banned. We maintain this standard to ensure hi-app remains a safe, respectful space for everyone, especially women and younger adults.

Can screenshots happen?
hi-app prohibits taking screenshots or screen recordings during calls as part of our Community Guidelines. Taking screenshots or recording another user's video or voice session without their consent is a serious violation and can result in an immediate permanent ban. We strongly encourage users to report anyone who attempts to capture or distribute call content. If you discover your image has been captured and shared without consent, contact us immediately at support@hi-app.in.

Is recording prohibited?
Yes. Recording any call on hi-app — whether through in-app tools, third-party screen recorders, or external devices — is strictly prohibited without the explicit consent of all participants. hi-app itself does not record or store call content. Users who record and distribute calls without consent are subject to immediate account termination and may face legal consequences under applicable privacy laws in India.

Are fake profiles removed?
Yes. hi-app actively detects and removes fake, impersonation, and bot accounts. All mentor (host) accounts go through manual ID verification before they can go live. Regular users are monitored by automated systems and reviewed by our moderation team when reported. If you encounter a profile that appears fake, uses someone else's identity, or behaves like a bot, please report it immediately using the in-app report button. We typically action such reports within 24 hours.

Have Questions About Safety?

Our safety team is here to help. Reach out anytime with concerns or questions.

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