Safety Center
Your safety and well-being are at the heart of everything we do. Learn how we protect you and create a trusted community.
Our Commitment to Your Safety
At hi-app, we understand that seeking mentorship and counseling requires trust. We're committed to providing a safe, secure, and supportive environment where you can grow without worry.
Our comprehensive safety measures include verified mentors, encrypted communications, strict community guidelines, and 24/7 support to ensure your experience is both enriching and secure.
How We Keep You Safe
Multiple layers of protection for your peace of mind
Verified Mentors
All mentors undergo rigorous background checks, credential verification, and continuous quality monitoring.
End-to-End Encryption
Your conversations are protected with military-grade encryption. Only you and your mentor can access them.
Privacy Controls
You control what information you share. Your profile visibility and session history are completely private.
Report & Block
Instantly report inappropriate behavior or block users. Our safety team reviews all reports within 24 hours.
24/7 Support
Our dedicated safety team is available around the clock to address concerns and provide assistance.
Community Guidelines
Clear rules that everyone must follow. Violations result in warnings, suspensions, or permanent bans.
Community Guidelines
Be Respectful
Treat all members with kindness. No harassment or bullying.
Maintain Professionalism
Mentors must maintain professional boundaries at all times.
Protect Privacy
Never share personal information outside the platform.
Report Concerns
If you see something wrong, report it immediately.
Safety Tips for Users
Follow these tips to ensure a safe experience
Trust Your Instincts
If something feels wrong, trust your gut. You can end a session at any time.
Stay on Platform
Keep all communications within hi-app for your protection.
Read Reviews
Check mentor ratings and reviews before booking a session.
Protect Finances
All payments are processed securely through the app. Never send money directly.
Be Mindful
Avoid sharing sensitive details like addresses or financial information.
Report Issues
Don't hesitate to report suspicious behavior or guideline violations.
How to Report an Issue
In-App Reporting
Click the "Report" button on any profile, message, or during a call. This is the fastest way to reach our safety team.
Email Our Safety Team
Send detailed information to safety@hi-app.com. Include screenshots if possible.
Emergency Situations
If you're in immediate danger, contact local emergency services first, then report to us.
Your privacy is protected: Reports are confidential. The person you're reporting won't know who reported them.
Have Questions About Safety?
Our safety team is here to help. Reach out anytime with concerns or questions.