FAQ

HiLink is a platform that connects users with friends, counselors, and advisors for audio and video calls. Whether you need career guidance, emotional support, or lifestyle advice, HiLink brings expert help to your fingertips.

Download the HiLink from the Google Play Store or Apple App Store. Register using your mobile number, verify via OTP, and complete your profile setup.

Yes, HiLink is available on both Android (Play Store) and iOS (App Store).

Go to the Wallet section in the app, choose a coin package, and complete payment via UPI, net banking, or card. Coins are credited instantly after a successful payment.

Coins are deducted per minute based on the host's rate. The per-minute rate is displayed on each host's profile before you connect.

Purchased coins are generally non-refundable. Refunds are only available in specific circumstances such as duplicate charges or payment failures. Please see our Refund Policy in the Terms of Use for full details.

Coins are tied to your account and cannot be transferred or refunded upon account deletion. Please use your coins before closing your account.

Browse the host list, tap on a host profile, and select "Audio Call" or "Video Call". Ensure you have sufficient coins before connecting.

If a call is interrupted due to a verified issue on our platform, we may credit coins for the unused portion at our discretion. Interruptions caused by your own internet connection are not eligible for credit.

Yes, after each completed call you'll be prompted to rate the host. Honest ratings help maintain quality on the platform.

All hosts go through an identity verification and approval process before they can appear on the platform. We review submitted documents and profile information before approving any host.

Yes. HiLink does not record or store your call content. Your conversations are private between you and the host.

You can update most profile details from the Settings menu in the app. To change your registered phone number, please contact support at support@hi-app.in.

Go to Settings → Account → Delete Account. This action is permanent. Any unused coins will be forfeited upon deletion.

Yes. HiLink uses trusted payment gateways (Razorpay) that comply with PCI-DSS standards. We do not store your card details on our servers.

End the call immediately and report the host using the in-app Report button on their profile. You can also email support@hi-app.in with details. We investigate all reports promptly.

Yes. You can block any host or user from their profile page. Blocked users cannot contact you or appear in your searches.

We review all reports within 24 hours on business days. Urgent safety concerns are prioritised and typically reviewed within 4 hours.