1. No Physical Goods
HiLink does not offer any tangible or physical products for sale. There is nothing to package, ship, or deliver to a physical address. When you make a payment on HiLink, you are purchasing access to a digital service or virtual currency within the app.
- No physical items are dispatched at any point.
- No tracking number, courier, or shipping address is required or collected.
- No import duties, customs fees, or physical handling charges apply.
2. Virtual Coins Delivery
HiLink uses a virtual coin system as an in-app currency. Coins are purchased through the app and credited directly to your HiLink account balance upon successful payment confirmation.
- Delivery method: Virtual coins are credited digitally to your in-app wallet.
- Instant credit: In most cases, coins are credited to your account within a few seconds of a successful payment.
- Coins are tied to your account and cannot be physically transferred or mailed.
- Bonus coins from active promotions are credited simultaneously with the purchased coins.
- You can check your coin balance at any time from the HiLink app's wallet section.
3. Mentor / Host Sessions
Mentor and host sessions on HiLink are delivered entirely through the HiLink application via real-time audio or video calls. No in-person meeting, offline service, or physical presence is involved.
- Delivery method: Live audio or video call within the HiLink app.
- Sessions are initiated when a user connects to an available host directly through the app.
- Coins are deducted from your in-app balance in real time as the session progresses.
- Session availability depends on the host being online and accessible within the app.
- A stable internet connection on both ends is required for uninterrupted service delivery.
4. Expected Delivery Timelines
The following timelines apply to all digital services provided by HiLink:
| Service | Delivery Method | Expected Time |
|---|---|---|
| Virtual Coin Purchase | In-app wallet credit | Instant (within seconds) |
| Delayed Payment Confirmation | In-app wallet credit (auto-retry) | Up to 24 hours |
| Mentor / Host Session | Live in-app audio/video call | On demand (when host is online) |
| Bonus / Promotional Coins | In-app wallet credit | Instant with purchase |
| Admin-Credited Coins | In-app wallet credit | Within 1–2 business days |
5. Access Requirements
To access HiLink's digital services after purchase, you must:
- Have a registered and verified HiLink account.
- Be logged in to the HiLink app on a supported device.
- Have an active internet connection at the time of service use.
- Not be suspended or banned from the platform due to policy violations.
6. Failed or Delayed Delivery
In rare cases, digital delivery may be delayed due to payment gateway processing times or technical issues. If your payment was successfully deducted but coins were not credited within 24 hours:
- Check your transaction history in the app first — coins may have been credited with a short delay.
- Contact our support team with your payment confirmation or transaction ID.
- We will investigate and manually credit your account or initiate a refund within 2–3 business days of your report.
Note: HiLink is not responsible for service delays caused by third-party payment gateways, bank processing times, or issues with the user's internet connection or device.
7. Contact Us
If you have any questions about our Digital Service Delivery Policy or have not received your purchased coins or services, please reach out to our support team:
Email: support@hi-app.in
Please include your registered phone number, transaction ID, and a brief description of the issue for faster resolution.