14.1 Coin Purchases
All coin purchases on HiLink are final and non-refundable once the coins have been credited to your account and used in calls or interactions. Coins are a virtual currency redeemable only within the HiLink platform.
- Coins cannot be exchanged for real money or transferred to another account.
- Purchased coins that remain unused at the time of account closure are non-refundable.
- Coins obtained through promotional offers or bonuses are non-refundable.
14.2 Eligible Refund Scenarios
Refunds may be considered only in the following limited circumstances:
- Duplicate transactions: If you were charged more than once for the same purchase due to a technical error, we will refund the duplicate charge.
- Payment processed but coins not credited: If your payment was deducted but the coins were not added to your account within 24 hours, you are eligible for a refund or credit.
- Unauthorised transactions: If a transaction was made without your knowledge or consent and you report it within 7 days of the transaction date.
14.3 Call Session Interruptions
HiLink does not guarantee uninterrupted call sessions. In cases where a call is disconnected due to a verified technical failure on our end:
- We may, at our sole discretion, credit coins equivalent to the unused portion of the call.
- Interruptions caused by the user's internet connection or device are not eligible for refunds or credits.
- Interruptions caused by the host's connection or device will be investigated and may result in coin credit to the affected user.
14.4 Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Dissatisfaction with a host's personality, advice, or communication style.
- Voluntary early termination of a call session by the user.
- Account suspension or termination due to violations of our Terms of Use or Community Guidelines.
- Refund requests raised more than 7 days after the date of the transaction.
- Coins that have already been consumed in call sessions.
14.5 How to Request a Refund
To request a refund, please contact our support team within 7 days of the transaction:
Email: support@hi-app.in
Please include your registered phone number, transaction ID, date of transaction, and a brief description of the issue.
Approved refunds will be processed to the original payment method within 7–10 business days, subject to the payment gateway's timelines.
14.6 Chargebacks
Initiating a chargeback without first contacting HiLink support will be treated as a violation of these Terms. HiLink reserves the right to suspend or permanently ban accounts associated with fraudulent chargeback claims. We work with payment processors to contest unauthorized chargebacks.
Note: HiLink reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of the platform constitutes acceptance of the updated policy.