Moderation Policy
How HiLink reviews reports, takes action, and keeps the community safe.
Our Approach
HiLink uses a combination of user reporting, human moderation, and automated pattern detection to keep the platform safe. We do not rely solely on automation — every significant report is reviewed by a trained human moderator.
How Reports Are Handled
User Submits Report
A report is filed in-app during or after a call. The report includes the reason category (harassment, nudity, scam, minor safety, other) and optional details.
Automated Triage
High-severity categories (minor safety, nudity) are automatically escalated for priority human review. Other reports are queued by severity.
Human Review
A moderator reviews call metadata, prior reports on the reported user, and the complaint details. Call content is not recorded or reviewed — HiLink does not store call audio or video.
Decision & Action
Moderators issue warnings, temporary suspensions, or permanent bans based on severity. The reporting user is notified of the outcome.
Appeal
Banned users may appeal within 7 days by emailing support@hi-app.in. Minor safety violations are not eligible for appeal.
Response Time Commitments
| Category | Initial Review | Resolution |
|---|---|---|
| Minor Safety | Immediate | Within 1 hour |
| Nudity / Explicit | Within 2 hours | Within 24 hours |
| Harassment / Abuse | Within 24 hours | Within 3 days |
| Scam / Fraud | Within 24 hours | Within 3 days |
| Other | Within 48 hours | Within 15 days |
Enforcement Actions
⚠️
Warning
First-time minor violations. User is notified and reminded of community guidelines.
🕐
Temporary Suspension
Repeated or moderate violations. Account suspended for 7–30 days.
🚫
Permanent Ban
Severe violations including minor safety, repeated nudity, or fraud. No appeal for minor safety cases.
Transparency
We publish monthly transparency reports covering complaints received, actions taken, and category breakdowns. These reports are publicly available at /transparency.
Questions or Appeals
Contact our Grievance Officer at support@hi-app.in. For IT Rules 2021 compliance, see our Contact page.