Help Center
Everything you need to know about using hi-app
FAQs
Common questions answered
Contact Us
Reach our support team
Report an Issue
Flag a problem or abuse
Getting Started
- Download the hi-app from the Play Store or App Store.
- Register using your mobile number and complete verification.
- Set up your profile with a photo, bio, and interests.
- Browse available hosts and start your first call.
Coins & Payments
- Purchase coins via UPI, net banking, or card through the app.
- Coins are deducted per minute based on the host's rate.
- Your coin balance is displayed on the home screen.
- For payment issues, see our Refund Policy.
Audio & Video Calls
- Tap a host's profile and select "Audio Call" or "Video Call".
- Ensure you have a stable internet connection before calling.
- You can end the call at any time — charges stop immediately.
- Ratings can be submitted after each completed call.
Account & Security
- Update your profile details from the Settings menu.
- To change your phone number, contact support.
- Enable app lock for additional security.
- To delete your account, go to Settings → Account → Delete Account.
Still need help?
Our support team typically responds within 24 hours on business days.
Contact Support