Getting Started on HiLink
A Beginner's Guide
From download to your first live session — everything a new HiLink user needs to know, explained step by step.
HiLink is more than just another social app — it is a place to connect with mentors, join live sessions, and grow personally and professionally. If you have just downloaded the app or are about to, this guide will help you get started quickly and safely.
Creating and Verifying Your Account
Takes about 2 minutes
Download HiLink
Available on the App Store and Google Play. Search "HiLink" or use the links at the bottom of this page.
Enter Your Email Address
HiLink uses email OTP verification — no phone number required for signup.
Verify via OTP
Enter the 6-digit code sent to your email address. This expires in 10 minutes.
You're In!
Your account is created. You'll land on the home screen ready to explore.
Signup screen screenshot
Tip: Make sure you have access to the email address you register with — you'll need it for future logins and account recovery.
Setting Up Your Profile
A strong profile gets you noticed
Profile Photo
Upload a clear, friendly photo. Profiles with photos get 3× more engagement.
Write a Bio
Tell people about yourself. What are you great at? What do you want to learn?
Add Interests
Choose categories like Career, Mental Health, Fitness to get matched better.
Profile setup screen screenshot
Finding and Connecting with Mentors
The heart of the HiLink experience
Browse Mentors on the Home Page
- Verified mentors are listed directly on the home screen
- Browse profiles, ratings, and specialisations
- Tap a mentor card to view their full profile
- Start an audio or video call to begin your counselling session
Random Mentor — Quick Connect
- Tap the Random button in the action bar on the home screen
- A popup appears — choose Audio Call or Video Call
- HiLink instantly matches you with a random available mentor
- No searching or browsing needed — great for spontaneous sessions
Pro tip: Use the Random button when you want instant guidance — a mentor is matched based on availability, so you're connected in seconds.
Coins — How Calls Are Paid For
Simple, transparent credit system
Buy a Coin Pack
Go to Wallet and purchase a coin pack to top up your balance. Coins are used to connect with mentors.
Start a Call
When you connect with a mentor for audio or video counselling, coins are deducted based on session time.
Note on refunds: Coin purchases are generally non-refundable. If you encounter a technical issue, contact support within 7 days. See our Refund Policy for full details.
Staying Safe as a New User
Your safety is our priority
Never share your personal phone number, address, or financial details in chat or calls.
Use the Block & Report button if anyone makes you uncomfortable. Reports go directly to our moderation team.
Screenshot and screen recording of other users is strictly prohibited — violators are permanently banned.
All users must be 18+. If you suspect someone is underage, report them immediately.
Enable two-step security in Settings → Security for an extra layer of protection on your account.
You're ready to start your HiLink journey!
Download HiLink now and connect with mentors, join live sessions, and grow every day.